After Sales

What Does Pillarhouse After Sales Provide?

Worldwide Technical Support

  • Approximately 100 service engineers, spread across Pillarhouse International and our agents in over 50 countries.
  • 23 directly employed by Pillarhouse International (7 in UK, 6 in USA + 3 in Mexico, 7 in China).
  • Regular training programmes offered to all agent-based service engineers.

Telephone and Email Support

  • Pillarhouse International provide full telephone and email support.
  • Support provided throughout the UK, Europe, USA, Mexico, China, and Taiwan across regular working hours – 8am-5pm local times.
  • Out of hours support for special projects available by prior arrangement.

Spare Parts and Consumables

  • Pillarhouse International keep a comprehensive range of nozzle types, I.R. lamps, PCBs, and wiring assemblies in stock at all times. However, this stock is subject to the condition of worldwide production and demand.
  • Pillarhouse International hold and extensive supply of spares and consumables across our UK, USA, Mexico and China facilities.
  • Many common/standard parts can be shipped for a next day delivery*
  • Some Technical Support Agents also have a basic spares holding.

Training

  • On-site and at Pillarhouse International facilities.
  • European and Asian customer training is held at our UK location in Chelmsford.
  • North American customer training is held at the Pillarhouse USA offices in Elk Grove Village, IL.
  • Each facility has a dedicated Training room with fully functioning machines.
  • Training sessions vary in length from 1 day to a full week and are tailored to suit specific customer requirements.

PillarCARE

  •  Pillarhouse International’s comprehensive after-sale service and process programme, available for all machines.

PillarPROCESS

  • On-site training on Pillarhouse International selective soldering process techniques.

We can also

  • Provide bespoke additions to lines. Common projects include:
    • Addition of barcode readers
    • Passing board data between machines
    • Interfacing with centralised Factory Information Systems
    • Retrofit upgrades after system installation
    • Produce documentation for customer specific requirements

* Subject to final destination and local import controls.