What Does Pillarhouse International After Sales Provide?
Worldwide Technical Support
Approximately 100 service engineers, spread across Pillarhouse International and our agents in over 50 countries.
23 directly employed by Pillarhouse International (7 in UK, 6 in USA + 3 in Mexico, 7 in China).
Regular training programmes offered to all agent-based service engineers.
Telephone and Email Support
Pillarhouse International provide full telephone and email support.
Support provided throughout the UK, Europe, USA, Mexico, China, and Taiwan across regular working hours – 8AM-5PM local times.
UK – +44 (0)1245 491333
USA – +1 847 593 9080
Mexico – +52 33 3156 5653
Out of hours support for special projects available by prior arrangement.
Spare Parts & Consumables
Pillarhouse International keep a comprehensive range of nozzle types, I.R. lamps, PCBs, and wiring assemblies in stock at all times. However, this stock is subject to the condition of worldwide production and demand.
Pillarhouse International hold an extensive supply of spares and consumables across our UK, USA, Mexico, and China facilities.
Many common/standard parts can be shipped for a next day delivery, subject to destination and local import controls.
Some Technical Support Agents also have a basic spares holding.
Training
On-site and at Pillarhouse International facilities.
European and Asian customer training is held at our UK location in Chelmsford.
North American customer training is held at the Pillarhouse USA offices in Elk Grove Village, IL.
Each facility has a dedicated Training room with fully functioning machines.
Training sessions vary in length from 1 day to a full week and are tailored to suit specific customer requirements.
PillarCARE
Pillarhouse International’s comprehensive after-sale service and process programme, available for all machines.
PillarPROCESS
On-site training on Pillarhouse International selective soldering process techniques.
We can also
Provide bespoke additions to lines. Common projects include:
- Addition of barcode readers
- Passing board data between machines
- Interfacing with centralised Factory Information Systems
- Retrofit upgrades after system installation
- Produce documentation for customer specific requirements
