After Sales

What Does Pillarhouse After Sales Provide?

Worldwide technical support

  • Approximately 100 Service Engineers, spread across Pillarhouse and our agents.
  • 42+ different countries covered.
  • 15 directly employed by Pillarhouse, (7 in UK, 6 in USA/Mexico, 2 in China).
  • Full training offered to all Agent-based service engineers.

Telephone and email support

  • Pillarhouse UK and USA provide a telephone and email support service.
  • During normal working hours (8am-5pm UK, 8am-5pm Central USA) engineers are available to provide technical and process support.
  • Out of hours support, for special projects, available by prior arrangement.

Spare parts and consumables

  • Pillarhouse UK and Pillarhouse USA hold an extensive stock of spares and consumables.
  • Many common/standard parts can be shipped for a next day delivery*
  • Some Technical Support Agents also have a basic spares holding.

Training

  • On-site and at Pillarhouse facilities.
  • European and Asian customer training is held at our UK location in Chelmsford.
  • North American customer training is held at the Pillarhouse USA offices in Elk Grove Village, IL.
  • Each facility has a dedicated Training room with fully functioning machines.
  • Training sessions vary in length from 1 day to a full week and are tailored to suit specific customer requirements.

PillarCARE

  •  Regular scheduled maintenance visits;

PillarPROCESS

  • On-site training on process techniques;

We can also

  • Provide bespoke additions to lines. Recent projects include:
    • Addition of barcode readers,
    • Passing board data between machines,
    • Interfacing with centralised Factory Information Systems,
    • Retrofit upgrades after system installation.
    • Produce documentation for customer specific requirements.

* Subject to final destination and local import controls.